Frequently Asked Questions
Get quick answers to all your questions about UGREEN products and services.
What is the warranty period for UGREEN products?
All UGREEN products come with a standard 12-month limited warranty from the date of purchase, covering manufacturing defects in materials and workmanship.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are UGREEN charging cables MFi certified?
Yes, our Lightning cables are MFi certified by Apple to ensure 100% compatibility and safety for all your iOS devices.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.